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Customer Support

At Bijnez.com, we’re here to ensure you have a seamless experience with our products and services. Whether you have questions about your order, need assistance with customization, or require help with shipping, our team is ready to assist you every step of the way.

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How Can We Help?

  • Order Inquiries:

    • Need an update on your order status? Log in to your account to check your order details and tracking information, or reach out to us for further assistance.

  • Customization Support:

    • Have questions about designing your NFC review products? Our support team is here to guide you through the process to ensure your keychains, standees, frames, and cards perfectly reflect your brand.

  • Shipping Information:

    • Once your order is shipped, we’ll provide you with tracking information. If you have questions about delivery times or shipping options, feel free to contact us.

  • Return & Refund Policy:

    • Since our products are personalized, we do not offer returns or refunds. However, if there’s an issue with the quality of your product, please let us know within 48 hours of receiving your order, and we’ll work with you to resolve it.

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Contact Us

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If you need further assistance or have any other questions, don’t hesitate to reach out:

  • Email: growbijnez@gmail.com

  • Phone: 70281 68156

  • Working Hours: Monday to Friday, 10:00 AM - 7:00 PM

 

We’re dedicated to making sure your experience with Bijnez.com is positive and hassle-free. Thank you for choosing us!

FAQ
  • FAQ: NFC Compatibility and QR Code Backup
    As of now, approximately 85% of Android smartphones are equipped with NFC reading capabilities, allowing them to interact with NFC tags seamlessly. For iPhones, models from iPhone 7 and onwards support NFC reading, making NFC interactions possible with a significant portion of modern smartphones. However, not all mobile devices have NFC capabilities, and older models might lack this feature. Therefore, we provide QR codes as a backup method of interaction. QR codes ensure that if a user’s smartphone does not support NFC or if NFC functionalities are turned off, they can still engage with our services through a simple QR scan. This dual approach enhances accessibility and convenience, ensuring that all users, regardless of their device’s capabilities, can access the content or services linked to our NFC-QR products.
  • 1. What are NFC Review Tools?
    NFC Review Tools are customizable products like keychains, standees, frames, and cards embedded with an NFC (Near Field Communication) chip. When tapped by a smartphone, the chip directs the user to a pre-set review page (such as Google Reviews), making it easy for customers to leave feedback.
  • 2. How do NFC Review Tools work?
    Our products are embedded with NFC chips. Customers simply tap the product with their NFC-enabled smartphone, and they will be directed to your business’s review page where they can leave feedback.
  • 3. What types of NFC Review Tools do you offer?
    We offer a range of customizable products, including: NFC Review Keychains NFC Review Standees NFC Review Frames NFC Review Cards
  • 4. Can I customize the design of these products?
    Yes! All our NFC Review Tools are fully customizable. You can add your business logo, choose your brand colors, and set the review link to reflect your specific needs.
  • 5. Is there a minimum order quantity?
    No, you can order as few as one unit or as many as you need, making our products suitable for businesses of any size.
  • 6. How long does it take to process an order?
    Our standard processing time is 1-2 business days. Once the order is shipped, you will receive tracking information to monitor delivery.
  • 7. Can I change my order after it's placed?
    Once an order has entered production, it cannot be changed due to the customized nature of the products. Please review your customization details carefully before submitting your order.
  • 8. Do you offer returns or refunds?
    As our products are custom-made, we do not offer returns or refunds. However, if there is a defect or error with your order, please contact us within 48 hours of receiving the product, and we will assist you with a resolution.
  • 9. What payment methods do you accept?
    Currently we are accpecting upi payments such Google Pay, Phone Pay and Bank transfer
  • 10. Do I need special software or apps for NFC to work?
    No special software is required. Most modern smartphones have built-in NFC capabilities, and users can tap to leave a review without any additional apps.
  • 11. How durable are the NFC Review Tools?
    Our products are made with high-quality materials designed for everyday use. Keychains and cards are durable enough to withstand daily handling, while standees and frames are perfect for display in public areas.
  • 12. Can NFC Review Tools be reused?
    Yes! NFC chips are reusable and can be tapped multiple times by different customers, making them a long-lasting tool for collecting reviews.
  • 13. How can I track my order?
    Once your order is shipped, you will receive tracking details via email. You can also log in to your account on Bijnez.com to check the status of your order.
  • 14. How do I contact customer support?
    You can reach our customer support team via email or phone during working hours. Visit our Customer Support page for more details.
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